Order and Payment
Manual Bank Transfer (BDO and BPI) and E-Wallets (MAYA and GCash), Debit and Credit Cards, PayPal
For manual bank transfers and e-wallets, orders will be confirmed and processed once proof of payment is sent via e-mail (beyondcollectiveph@gmail.com) or Instagram DM (@beyondcollective__).
For Debit and Credit Cards via website, you’ll receive a confirmation email with your order details immediately after checkout.
Get in touch with our customer support via our official Instagram page. Any modification request is subject to approval. We cannot be held responsible for errors resulting from last minute changes. No cancellations once payment has been settled.
Shipping, Delivery and Lead Times
Regular Shipping (via J&T | LBC Rush upon request)
| Courier | Location | Rates | Lead Time |
|---|---|---|---|
| J&T | Metro Manila / Greater NCR | Php 85 (1 to 3 items) | Php 110 (4 and above) | 1 to 3 days |
| Provincial (Luzon) | 2 to 4 days | ||
| Provincial (VisMin and Isolated Islands) | Php 120 (1 to 3 items) | Php 160 (3 and above) | 3 to 7 Days | |
| LBC Rush *upon request |
Provincial |
Php 240* *may increase based on weight and location |
2 to 4 days |
| DHL | International |
Php 2,500* and up *rates depend on weight and location |
5 to 18 business days |
Lalamove, Grab or similar courtesy of booking by the customer. Courier rates apply.
Your tracking number will be sent via e-mail. If it’s not received, our support team is happy to help.
Friendly Note:
Once your order has been shipped, it is in the care of the courier and we no longer have control over its handling or delivery. While we are happy to assist in resolving issues such as delays, delivery errors, or transit damage, neither our team nor the brand can be held responsible for issues and circumstances arising from the courier’s service.
Pre-Orders and Custom Orders
Shipping of on hand orders is processed within 1 to 2 business days from payment confirmation. Rates and estimated courier lead times are listed below.
Orders may be completed ahead of the stated lead time; however, the declared timeframe allows us sufficient flexibility to manage and maintain our quality standards.
- Pre-Order: 3 to 12 business days. We recommend contacting us via our official Instagram page to confirm availability, as the item may already be in stock.
- Custom Order (sizing and/or color): 8 to 18 business days. Rush orders may be accommodated with a corresponding fee.
- Custom Design: 13 to 20 business days